When will my order arrive?
We ship Monday – Friday. Your order will be processed and shipped within 1-2 business days of being placed.
We ship all domestic orders with USPS Priority so you can get your jewels ASAP. Most domestic orders will arrive within 1-3 days of ship date. Please note that once it is in the hands of the US
Whether domestic or international, once your order is shipped out with the USPS, it is out of our hands. If your order is momentarily stuck in the USPS system, missing scans or temporarily lost packages it is out of our control. We are not responsible for lost packages, missed deliveries or undeliverable addresses.
How can I track my order?
Tracking information will be sent to your email once your order has been shipped. Please be patient, as tracking info can occasionally take a few days to update. Didn’t get a tracking number? Email us at firstname.lastname@example.org
Do you ship internationally?
Yes! If you are outside of the United States, please proceed with checkout and your shipping costs will be automatically calculated based on your location. Questions? Contact us here.
I made a mistake on my order and want to edit it. Help!
Email us ASAP at email@example.com and if the order has not been processed and shipped, we will do our absolute best to accommodate your changes.
What if my package was returned to sender?
If your package is returned to us for any reason you will be responsible for the shipping costs to be sent again. Please email us at firstname.lastname@example.org
My package says delivered but I never received it. Help!
Alliciante is not responsible for missing or lost packages once the tracking shows delivered, however, your satisfaction is the most important to us which is why we ship USPS Priority and insure our shipments. If your order states it was delivered, please check with your mailman, your neighbors and your building front desk/mail room. If the package has still not turned up, please reach out to us and we will file a claim. We cannot file a claim until 15 days past the "delivered" date. Based on the outcome of the claim, we may or may not be able to replace your order. If you have further questions, please do not hesitate to reach out.
RETURNS AND EXCHANGES:
We offer returns and exchanges within 21 days from your date of purchase. To process your return or exchange please visit our Return Center.
Domestic returns are free with a label provided by us. For domestic exchanges, we will send you the return label but you will be responsible for the difference in the items and responsible for the re-shipping fee (domestic is a standard $10, international will vary case-by-case). If it is an international return, you will be responsible for shipping both ways. Please still submit your exchange through our Exchange Center and we will be in touch with you shortly after.
If you do not return the item you are returning or exchanging within 14 days of receiving the label, we will assume you are keeping the item and will changed your submission status to "rejected".
Please note that certain rings and bracelets require custom sizing, making them final sale. This is noted on the specific product pages. Customized pieces are also final sale and cannot be returned or exchanged.
Any other shipping + return Q’s? Contact us here.