ESTIMATED SHIPPING TIME
|USPS First Class||2-7 business days||Free|
|USPS Express||1-2 business days||$30|
|SERVICE||ESTIMATED SHIPPING TIME||COST|
|USPS Priority||6-10 business days||Estimated at checkout|
|USPS Priority Express||
3-5 business days
Estimated at checkout
We ship Monday through Friday from Los Angeles, CA. Your order will be processed and shipped within 1-3 business days of the order date, depending on if your item needs custom sizing (some chains, most rings, etc.)
Once your order is shipped, it is out of our hands. We are not responsible for lost or stolen packages, missed deliveries or undeliverable addresses.
Tracking information will be sent to your email immediately upon shipment. Please be patient, as tracking info can take from 24-48 hours to update.
Didn’t get a tracking number? Please check your spam folder first, then email us at email@example.com and we will resend it.
DOMESTIC RETURNS + EXCHANGES
We offer returns and exchanges within 21 days from your date of purchase on unworn pieces. To process your return or exchange please visit our Return Center. If you request a return that is outside of the 21 day window, your request will only be eligible for store credit and not a full refund.
Domestic returns are free with a label provided by us. For domestic exchanges, we will send you the return label but you will be responsible for the difference of cost in the items and responsible for the re-shipping fee ($10).
If you do not return the item you are returning or exchanging within 14 days of receiving the label, we will assume you are keeping the item and will change your submission status to "rejected."
We only ship International orders with USPS Priority or Priority express. You will find both of these shipping options at checkout along with calculated rates for your country.
Please note that you are responsible for taxes and duties for the full commercial value.
Any and all delays, regardless of chosen shipping method, are out of our hands and are risks you assume by placing your order.
INTERNATIONAL RETURNS + EXCHANGES
We do not provide any sort of international returns solutions. However, should you decide to return your item(s), you may choose to do so at your cost and liability but must provide us with an accurate tracking number. Upon receiving your return, we will process a full refund minus original shipping costs.
If you'd like to exchange your order, please still submit your exchange through our Exchange Center and we will be in touch with you shortly after.
FINAL SALE POLICY
Please note that certain items require custom sizing, making them final sale. This is noted on the specific product pages.
Some final sale items may be open to exchange for size only, which will require a restocking fee. Please reach out to us regarding your specific order.
ALL custom orders are final sale only and cannot be returned or exchanged. This includes all Name and Number Necklaces.