When will my order arrive?
We ship Monday – Friday. Your order will be processed and shipped within 1-2 business days of being placed.
We ship all domestic orders with USPS Priority so you can get your jewels ASAP. Most domestic orders will arrive within 1-3 days of ship date. Please note that whether domestic or international, once your order is shipped it is out of our hands. If your order is momentarily stuck in the USPS system, missing scans or is temporarily lost, it is out of our control. We are not responsible for lost packages, missed deliveries or undeliverable addresses.
How can I track my order?
Tracking information will be sent to your email once your order has been shipped. Please be patient, as tracking info can occasionally take 24-48 hours to update. Didn’t get a tracking number? Please check your spam folder first, then email us at email@example.com and we will resend it.
Do you ship internationally?
COVID-19 UPDATE: We are currently shipping to Canada, Australia, and a few other countries (please reach out if your country is not available at checkout). Please read below for our new international shipping conditions which differ from our domestic shipping procedures:
1. We only ship USPS Priority or Priority express. You will find both of those shipping options at checkout. Any and all delays in transit are out of our hands and are risks you assume by placing your order.
2. We do not provide any sort of international returns solutions. However, should you decide to return your item(s), you may choose to do so at your cost and liability but must provide us with an accurate tracking number. Upon receiving your return, we will process a full refund minus original shipping costs.
3. If your items need repair, the same rule as above applies. Upon our receipt of your item, you will be emailed an invoice with repair and reshipping costs. Upon your payment of the invoice, we will repair and reship your item back to you.
4. You are responsible for taxes and duties for the full commercial value.
5. We are not responsible for any delays, regardless of the chosen shipping option.
If you are outside one of the above countries and would like to make a purchase, please let us know here.
Have questions or need clarification on the above? Contact us here.
I made a mistake on my order and want to edit it. Help!
Email us ASAP at firstname.lastname@example.org and if the order has not been processed and shipped, we will do our absolute best to accommodate your changes.
What if my package was returned to sender?
If your package is returned to us for any reason you will be responsible for the shipping costs to be sent again. Please email us at email@example.com
My package says delivered but I never received it. Help!
Alliciante is not responsible for missing or lost packages once the tracking shows delivered, however, your satisfaction is the most important to us which is why we ship USPS Priority and insure our shipments. If your order states it was delivered, please check with your mailman, your neighbors and your building front desk/mail room. If the package has still not turned up, please reach out to us and we will file a claim. We cannot file a claim until 15 days past the "delivered" date. Based on the outcome of the claim, we may or may not be able to replace your order. If you have further questions, please do not hesitate to reach out.
My item broke. SOS!
If your item has broken due to a manufacturer defect within 30 days of the day you placed your order, we will exchange it for you at no cost. If your item broke past those 30 days, there is a repair or replacement fee that varies item to item. Please reach out to us here.
RETURNS AND EXCHANGES:
Domestic Returns and Exchanges:
We offer returns and exchanges within 21 days from your date of purchase on unworn pieces. To process your return or exchange please visit our Return Center. If you request a return that is outside of the 21 day window, your request will only be eligible for store credit and not a full refund.
Domestic returns are free with a label provided by us. For domestic exchanges, we will send you the return label but you will be responsible for the difference in the items and responsible for the re-shipping fee (domestic is a standard $10, international will vary case-by-case).
If you do not return the item you are returning or exchanging within 14 days of receiving the label, we will assume you are keeping the item and will change your submission status to "rejected."
If your order is International (outside of the US), you will be responsible for shipping both ways. Please still submit your exchange through our Exchange Center and we will be in touch with you shortly after.
Please see above for our full International Policy.
Final Sale Policy:
Please note that certain items require custom sizing, making them final sale. This is noted on the specific product pages. Custom orders are also final sale and cannot be returned or exchanged.
Any other shipping + return Q’s? Contact us here.